Customer Service
We offer a fast and discreet service, in all processes, from the moment your client lands until their final destination. Including full immigration and customs assistance, baggage, organization and drivers, lost baggage handling and check-in.
Services included upon arrival:
- Assistance from the aircraft door (Consult)
- Transportation in the terminal in an electric buggy (subject to airport)
- Assistance for any visa or landing pass requirements
- Streamlining the immigration and customs process
- Baggage handlers until final transport
- Driver available to guarantee a quick and efficient transfer (Request this service)
In case of lost luggage, we locate it and send it back to your destination as quickly as possible.
The boarding service is carefully designed to take you there as quickly as possible, starting before you even arrive, with pre-check-in. You will be met at your vehicle and guided through all processes at the airport, to the lounge and the aircraft door.
Services included in boarding:
- Direct service and assistance outside the terminal
- Pre-booking staff to collect luggage and transfer to check-in
- Pre-check-in service (subject to airline), with preferential seating arranged
- Check-in and security process monitoring
- Escort to the departure gate in the lobby
- Escort to the aircraft door when ready to board (Request this service)
Our professionals will be available to help with all procedures, such as tickets, changes, interruptions and flight cancellations.
We assist in tracking lost bags across all routes with any airline and ensure quick location and delivery of your lost bags.
Do you want a quiet and private place to relax? Regardless of whether you are flying first class, business class or economy? Why not sit back and relax in one of the Marc Air lounges? We have executive rooms all over the world. (see)
These rooms offer the following facilities:
- Courtesy Bar
- Juices
- Internet access
- Be comfortable
- Air conditioning
- Telephone and Fax
- Flight Information
- Newspapers and magazines
- Staff on hand to help
Please note: Room costs will vary from country to country.
Marc Air Service offers a range of additional services, which aim to meet all of its customers’ needs.
- Driver Service: Highly qualified professionals, ensuring excellent service.
- Hotel Check In/Out: We organize accommodations, escort your clients to the Hotel and take care of pre-check-in. We will also meet your clients at the Hotel, organize pre-check-out and escort them back to the airport.
- Security: We provide bodyguards and personal protection specialists anywhere in the world, for any length of time or assignment. Including high-luxury armored cars available.
- VIP Room & Conference Facilities: can be arranged for customers departing or arriving at the airport. We adapt space for groups.
- Private plane: Executive jets and helicopters can be chartered quickly – very useful when there is adverse disruption to scheduled air services or clients require a helicopter for transfer, regardless of destination.
- Moto Express: The employee goes to the address indicated by the customer to collect objects and documents.
We provide:
- Transport with Vans: (Passengers and crew)
- Executive transport: Vehicles – Luxury standard / armored
- Transfers/Hotels/Events: Executive Vans – luxury standard.
24 Hour International Service: Our airport agents are on call 24 hours a day, 7 days a week, 365 days a year to monitor their customers and eliminate any travel problems that may arise around the world.
